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Housing and Tenancy Support Worker

Role:                Housing & Tenancy Support Officer

Location:         Central Nottingham

Hours:              Full Time

Salary:              £28,340,00 pro rata

Start Date:      As soon as possible

Duration:        Permanent – will consider Temporary

Our client, a specialist domestic abuse charity is looking for a Housing & Tenancy Support Officer to join their team.

 

Key Responsibilities:

  • Provide support to tenants to enable them to build capacity for independent living and recover from crisis.
  • Provide a person-centred support service, undertake support plans at sign up for property considering safety and immediate needs
  • Facilitate appropriate signposting and specialist referrals for tenants to other support services.
  • Visit individuals in their homes to identify any tenancy management issues or additional support needs.
  • Meeting and interviewing potential suppliers, making recommendations about supplier and contractor allocation with reference to best value
  • Liaising with landlords and being aware of the detail of tenancy and licence agreements.
  • Dealing with disputes between landlord/ suppliers/ responsibilities / costs/ procedures etc. gathering evidence, following different organisations’ complaint procedures.
  • Risk assessing pursuing complaints versus potential outcomes.
  • Produce health and safety risk assessments and procedures for housing and property services (training can be provided) for each property as required.
  • Adhere to Safeguarding Children and Adult policies, Health & Safety and Equal Opportunities
  • Uphold the right of women, children and young people who have experienced domestic violence, advocating vigorously for them while offering protective strategies, and appropriate safe services.

Requirements:

  • Professional qualification in a relevant property/housing management discipline OR relevant experience
  • Experience of supported housing would be useful
  • Experience of work in General Needs housing/tenancy management, combined with a desire and aptitude for helping people to maintain independence
  • Knowledge and experience of working with local council housing authorities, and housing benefit claims.
  • Knowledge of housing, welfare and policy relating to DVA
  • Ability to use Microsoft applications and housing management system
  • An enhanced DBS clearance is required for this role
  • A full driver’s licence and access to own vehicle

 

Please let me know your thoughts. 

I look forward to hearing from you. 

Kindest regards, 

Molly


Location: Nottingham | Salary: 28340 per year | Job type: Permanent | Posted: 11/04/2025

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