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Refuge Worker

Role:               Refuge Worker

Based:            Hounslow

Rate:                   £18umb

Start Date:      ASAP

Duration:        Temp ongoing

Hours:             35 hours per week

Our client, a specialist Domestic Violence charity, is looking to recruit a Refuge Worker responsible for providing high-quality practical and emotional support to survivors of domestic violence and their children living in their refuges. 

Synopsis of duties:

  • Providing practical and emotional support to survivors of domestic violence and other forms of violence and abuse
  • Conducting key work sessions regularly and keeping casework records up to date
  • Be present at the refuge when contractors attend, homegroup, pest control, water checks, cleaner, etc, accompany them to all the rooms when required
  • Carry out CCTV Checks daily, H&S checks daily, weekly or monthly checks on all the floors
  • Carry out evacuation( monthly), fire drills (monthly) and fire alarm testing (weekly)
  • Be onsite to monitor and sign in guests, e.g. health visitors, social workers, etc
  • Have face-to-face sessions with residents weekly
  • Help residents complete most forms, sometimes housing applications, etc which is time-consuming
  • Report housing maintenance issues following checks
  • Attend to women on an ad-hoc basis
  • Provide cleaning products, etc
  • Keep on top of service charges and rent arrears, and ensure residents are paying monthly when their benefits come in, you may need to check evidence of this monthly
  • Attend appointments, GP, court hearings, etc with clients
  • Physically see the state of the house, i.e. to book work like gardening, broken furniture, etc any repairs
  • Keep an inventory of outstanding items in-house, like cleaning products, pots, pans, emergency food, etc
  • Distribute or unpack donations
  • Prepare residents or houses for cultural events, e.g. Eid, giving out donations, putting posters around the house, celebrating with residents
  • Carry out house meetings, H&S recording, or chasing
  • Turn around voids, prepare rooms, or get maintenance, take referrals
  • Physical presence at site, may need to attend to other sites
  • Lone working sometimes when there is no site cover
  • Take part in staff meetings and supervision meetings, sometimes offsite

Essential Requirements:

  • Experience of working in a refuge
  • Experience working with vulnerable adults and children, acknowledging safeguarding concerns, and responding appropriately
  • Experience working with victims of domestic abuse in a professional capacity
  • Enhanced Child and Adult workforce DBS on the update service
  • DBS dated within the last 12 months or on the update service

Supporting Futures Consulting acts as both an employer and an agency.


Location: Hounslow | Salary: 18 - 19 per hour | Job type: Contract | Posted: 26/02/2025

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